In the event where a buckle, snap, screw, or D-ring fails, we will repair them for free.
We only cover defects caused by material and craftsmanship.
The warranty excludes all damage caused by wear and tear, damage caused by your dog (such as chewing), or any events that are out of our control.
Normal wear and tear includes scratches, natural aging of hardware and brass tarnish/discolouration. Plated hardware corrosion/scratches will not be covered by our warranty.
BioThane® webbing has a break strength of 625lbs (283.5kg). Improper use may cause the webbing to break, thus it will not be covered under our warranty.
We do not cover the shipping costs to and from our shop.
Please drop us an email if you have found a defect on your item with a photo, and we will respond to you within 24 hours.