In the event where a buckle, snap, screw, or D-ring fails, we will repair them for free.
We only cover defects caused by material and craftsmanship.
The warranty excludes all damage caused by wear and tear, damage caused by your dog (such as chewing), or any events that are out of our control.
Normal wear and tear includes scratches, natural aging of hardware and brass tarnish/discolouration. Plated hardware corrosion/scratches will not be covered by our warranty.
Improper use may cause the webbing to break, thus it will not be covered under our warranty.
Stains or colour transfer on the webbing will not be covered.
Biothane can crack on rare occasions. Flea collars may affect the integrity of biothane collars so please avoid them. Cracking is part of wear and tear and is not covered by our warranty.
We do not cover the shipping costs to and from our workshop.
Please drop us an email if you have found a defect on your item with a photo and details, and we will respond to you within 24 hours.
For a valid lifetime guarantee, you must fill up this form.
Please note that this form is only applicable for orders dispatched after 6 April 2020. Order dispatched before that will be registered for the warranty by default.
The Sleek Hound reserves the rights to amend the terms and conditions or refuse claims at any time without prior notice.