Spend $150 to get Free Smartpac Mailing on Singapore orders!



Did your pooch jump into the water, mud, dirt, and everything stinky? Time to clean their gear. Simply rinse with water, or for nasty situations, hand-wash with dish soap and water, using a sponge or rag to work out any nasty dirt out of the hardware or webbing crevasses. Use a soft bristle brush to clean in the nook and cranny. If it still stinks, soak and wash in a bucket filled with white vinegar diluted with water. That should do the trick. Don't forget to dry with a towel, then you are ready for your next adventure! 

Please note that insect repellents containing DEET will damage the webbing. Hence, it is recommended to use insect repellents that do not contain this ingredient, so try to find all-natural repellents. Do not use wet wipes due to the possibility of it containing ingredients that may damage the coating of the webbing. If you accidentally used wet wipes, please dry it immediately and do not allow it to air dry. Do not use harsh chemical cleaners or oils on the webbing. Doing so may compromise the integrity of the collar or leash. 

If your gear has brass hardware, make sure you clean it good after a beach session to prevent severe tarnishing of the hardware. Quickly dry with a towel and you're good to go!


Extreme care must be taken when cleaning products with name embossed foil. Do not rub, scrub, or wipe the embossed area. Doing so may remove the foil from the embossed area. Gently rinse with minimal rubbing using your finger without strength to clean off dirt.

Colour transfer may happen for light coloured webbing. Ink and dye commonly from apparels can cause light coloured webbing especially white to be stained. This may happen when you put on a doggy clothing with low quality dye and wear a collar at the same time. The clothing may rub against the collar and the dye may leave a stain. This is not removable as ink/dye can stain PVC. Do not attempt to use detergent or machine wash at any time. 


Gold Hardware

Please note that brass by nature will tarnish but this is not rust. Hence, brass tarnish may stain light-coloured webbing. Cleaning will lighten the brass stains. Sometimes brass may stain white dogs fur, but fret not, it can all be washed away and it is non-toxic. To restore brass to its shine, take a slice of lemon and rub the juice on the brass. Brass is great because there is no plated coat, so dragging it along the ground will not damage the gold colour. It is the most durable of the three.

Black hardware is a layer of black coat that is plated onto brass. If you are particular about aesthetics, this will be perfect for many colour combinations. However, this hardware choice will mean you have to "baby" it as it will scratch if it drags on rough surfaces (like the concrete ground). The black coating may come off at abrasion points (such as D rings & snaps) and reveal the golden brass underneath. 

Silver hardware will stay nice and shiny, as it is nickel plated brass. The nickel is unlike black even though it is plated, it is more durable. The nickel plating will not be easily scratched at abrasion points and it is a great choice as an in between of brass and black. 

Stainless Steel is only available as martingale chains. It is resistant to rust and suitable for beach activities. It has a silver-coloured finish without any surface plating, which means the abrasion from tightening the chains will not scratch any colour off.

P.S. Hardware will be scratched if you choose to drag your leash on the ground, as this is still a metal (it's not made of diamonds.)

Our products are screwed without the use of superglue to bond the screws. This is to allow us to easily change a snap or hardware as covered in our Lifetime Guarantee. Thus, it is possible for screws to come loose. Simply tighten it with a 5 cent coin or a screwdriver.