FAQ & Care

What is BioThane®


BioThane® is a brand name for a type of synthetic material commonly used in the manufacturing of belts, straps, harnesses, and other products. It is known for its durability, water resistance, and ease of maintenance.

  • Long-Lasting Durability: BioThane dog leashes outshine traditional materials like nylon or cotton by being resistant to wear and tear, ensuring a longer lifespan for your pet's gear.

  • Water-Ready Convenience: Unlike leather leashes that can get damaged or become a breeding ground for bacteria when wet, BioThane is inherently waterproof. No more worrying about soggy leashes during outdoor adventures.

  • Effortless Cleanup: Say goodbye to the hassle of scrubbing mud off fabric leashes. BioThane's easy-to-clean surface only requires a quick wash with soap and water, keeping it looking new and ready for the next outing.

  • Expressive Customization: Stand out from the crowd with BioThane's vibrant array of colors. Enjoy the freedom to personalize your pet's accessories, unlike the limited options available with conventional materials.

  • Reliable Strength: Unlike flimsy materials that may fray or weaken over time, BioThane boasts high tensile strength, providing a secure and dependable option for dog owners seeking reliability.

  • Adaptable Flexibility: Whether it's a chilly winter walk or a hot summer day, BioThane remains flexible, offering comfort for your pet and ease of handling for you—something rigid materials like metal cannot guarantee.

  • Low-Maintenance Luxury: Bid farewell to the tedious upkeep demanded by leather leashes. BioThane requires minimal maintenance, eliminating the need for special treatments or constant conditioning.

  • Clean and Hygienic: While fabric leashes may trap moisture and become a breeding ground for bacteria, BioThane's non-porous nature reduces the risk, ensuring a cleaner and more hygienic experience for your furry companion.



How to clean

Has your furry friend indulged in a messy escapade, diving into water, mud, and all things stinky? Time for a hassle-free clean-up of their gear! Simply rinse with water or, for more challenging situations, hand-wash using dish soap and water. Employ a sponge or rag to tackle any stubborn dirt in hardware or webbing crevices, and a soft bristle brush for those nooks and crannies. For persistent odors, a soak and wash in a bucket with white vinegar diluted in water should work wonders. Don't forget to dry everything with a towel, and you'll be all set for your next adventure!

Keep in mind that webbing can be damaged by insect repellents containing DEET. Opt for all-natural repellents to preserve the integrity of your gear. Avoid using wet wipes, as they may contain substances that may be harmful to the webbing's coating. If wet wipes are used, promptly dry the gear and refrain from allowing it to air dry. Harsh chemical cleaners or oils should be avoided, as they could compromise the collar or leash's structural integrity.

For gear with brass hardware, a thorough cleaning after beach outings is crucial to prevent severe tarnishing. Swiftly dry with a towel, and your gear will be primed for your next beachside excursion!

DISCLAIMER:

Handle products with debossed foil names with extreme care. Avoid rubbing, scrubbing, or wiping the foil area to prevent foil removal. Instead, gently rinse with minimal rubbing using your finger without applying pressure to clean off dirt effectively.

Please note that due to the handmade nature of personalized foils, slight imperfections may occur, especially in symbols with a large surface area, as precise control can be challenging.

For light-colored webbing, be cautious of potential color transfer. Ink and dye, often from clothing, can stain light-colored webbing, particularly white. This risk increases when wearing a collar simultaneously with low-quality-dyed doggy clothing, where rubbing can transfer dye onto the collar. These stains are not removable, as ink/dye can stain PVC. Do not attempt to use detergent or machine wash under any circumstances.

While BioThane® is durable, rare occasions of cracking may occur. Avoid using flea collars, as they can impact the integrity of BioThane® collars. Remember, cracking is a natural part of wear and tear. To minimise the chances of cracking, keep the product clean and free of body oils/lotions. 

 

Hardware 

Gold Hardware 

Kindly be aware that brass, by its inherent nature, tends to tarnish, although this is not a form of rust. Consequently, the tarnishing of brass may leave marks on light-colored webbing, particularly white straps and especially collars. A cleaning process can help alleviate these brass stains. In some instances, brass may leave marks on a white dog's fur, but rest assured, these can be easily washed away, and they are non-toxic.

To restore brass to its original shine, take a lemon and squeeze it onto a paper towel until damp. Gently rub this dampened towel onto the brass hardware, and you'll notice an almost instant improvement in its shine! Wipe away any residual moisture with a dry towel, and your brass-adorned gear is good to go!

One of the remarkable aspects of brass is its durability, as it lacks a plated coat. This quality means that dragging it along the ground won't compromise its gold color. In fact, brass stands out as the most durable option among the four.

 

Rose Gold Hardware stands out as a fan favorite! What sets us apart from other brands is our use of solid brass beneath the captivating color, avoiding the cheap and inferior zinc alloy commonly employed. While rose gold exudes elegance, it is susceptible to scratches, particularly on the screws.

In comparison to silver hardware, rose gold shares similarities but tends to have a slightly lower resistance to color fading. Notably, abrasion points like D rings and snaps are less prone to scratching than black hardware. If your leash encounters ground contact, anticipate some scratches on the screws and D ring.

It's essential to note that prolonged use may lead to color fading in rose gold. Abrasion points, such as D rings and snaps, might reveal the golden brass underneath, as the rose gold layer could wear off. In the event of scratches, the exposed solid brass may leave yellowish stains on light-colored biothane, like gold hardware. 

Black hardware Physical Vapour Deposition (PVD) coated brass which has higher resistance to wear and scratches than normal electroplated hardware. If you are all about aesthetics, this will be perfect for many colour combinations. However, this hardware choice will mean you have to "baby" it as it will scratch if it comes into contact with rough surfaces (like the concrete ground). The black coating may come off at abrasion points (such as D rings & snaps) and reveal the golden brass underneath. Once the black layer scratches, the solid brass underneath will be exposed and can leave yellowish stains on light coloured biothane like gold hardware.

Black Carabiner is made of aluminium and is the strongest, largest and most secure hardware compared to the rest, yet being very lightweight. The auto-locking feature ensures that it does not open by accident. The spring loaded lock can be opened by twisting the tube to open and close. Recommended for medium and large dogs who are strong pullers, for use with martingale or slip collars. Not suitable to be used with classic collars. 

Silver hardware will stay nice and shiny, as it is nickel plated brass. The nickel plating has good resistance to chipping and it is a great choice for the classic silver jewellery look. The silver layer may come off at abrasion points (such as D rings & snaps) and reveal the golden brass underneath. Once the silver layer scratches, the solid brass underneath will be exposed and can leave yellowish stains on light coloured biothane like gold hardware.

Quick-Release Buckles (Swift Classic Collar)

Important! Ensure that it is fastened properly with both sides of the buckle prongs clicking into place. Always make it a habit to tug on the collar to ensure the buckle is fastened tight. These buckles are plated zinc alloy and can corrode if the shiny layer of colour is damaged and scratched. This is not covered under warranty and is part of wear and tear. Avoid seawater if buckle is severely scratched. 

Martingale Chains

Silver Stainless Steel is resistant to rust and suitable for beach activities. It has a silver-coloured finish without any surface plating, which means the abrasion from tightening the chains will not cause colour to fade or scratch. Stainless steel may leave light coloured coats with a slight greyish tinge but rest assured this will wash out and it is non toxic. Only opt for this if your dog has dark coloured coat around the neck.

Rose Gold Stainless Steel is Physical Vapour Deposition (PVD) coated which has higher resistance to wear and scratches than normal electroplated hardware. This colour has slightly less pink hue like our rose gold hardware and is somewhat closer to gold. It may experience minor spots without rose gold due to the welding of the chains and rings. This will be silver coloured (stainless steel) and it is minimal. Scratches may occur as wear and tear and the colour may fade and reveal the silver stainless steel underneath.

Gunmetal Black stainless steel is is Physical Vapour Deposition (PVD) coated which has higher resistance to wear and scratches than normal electroplated hardware. It may experience minor spots without gunmetal due to the welding of the chains and rings. This will be silver coloured (stainless steel) and it is minimal. Scratches may happen as wear and tear and the colour may fade and reveal the silver stainless steel underneath.

Summary

From Superior to Inferior

Gold > Silver > Rose Gold > Black

P.S. Hardware will be scratched if you choose to drag your leash on the ground, as this is still a metal (it's not made of diamonds).

Tag Collar FAQ

1. Will the S-hook undo the collar during rough play?

No. A properly fitted collar will not undo itself. It takes quite a bit of effort to twist the holes out of the hook.

2. Will the S-hook cause discomfort onto the neck?

No. This collar will not have any pressure on the back of the neck as you should not attach a leash to this collar. When there is nothing pulling down the front of the collar, the S-hook will sit on the back of the neck gently without causing any discomfort. Name tags are not heavy enough to create enough pressure on the collar.

3. Can I attach a leash to the tag collar?

No. Please opt for our other collars if you need a collar for walking. This collar is meant for everyday use and hanging identification tags only.

4. What size should I order for my 6 month old puppy?

Please wait until your puppy is fully grown depending on the breed before ordering because this collar is a fixed size and cannot be adjusted.

5. Will these tags cause hair matting for thick-coated breeds like Poodles, Husky, Japanese Spitz or Golden Retrievers?

The tag collar is suitable for thick-coated breeds and will cause less matting than normal collars due to the minimal hardware and weight. However, it is still recommended to remove the collar when sleeping at night and brushing your dog's coat is still important.

6. What if the collar is the wrong size because I measured incorrectly?

If your collar is too big, you can send us an email or send us an Instagram DM and we can help. 

If your collar is too small, it cannot be fixed.

 

Don't see your question? Drop us a message and we'll be happy to answer you as soon as possible!